Showing up for our small businesses: A conversation with Nectar’s Kristin Wallace
Small Business Loan Officer Kristin Wallace recently served on a panel at the City of Lawrence’s Capital Access event, where she connected with local small business owners, startups and aspiring entrepreneurs about how Nectar’s products can support their growth. We caught up with Kristin after the event to hear her perspective on the challenges that small businesses face in accessing capital and what resources are available to them here in Massachusetts.
For small businesses looking to grow, what are some of the biggest barriers in accessing capital?
Many of the entrepreneurs we serve face systemic barriers that go far beyond credit history or collateral. Racism, language access challenges, immigration status, gender bias, and limited access to fair and affordable financial products all contribute to persistent funding gaps. Capable, experienced business owners in historically disinvested communities are often denied capital because traditional financial systems were not designed with their experiences or realities in mind. As a result, entrepreneurs of color, women business owners, and low-income entrepreneurs are frequently underfunded — not because they are underprepared, but because the system itself is not equitable.
What is Nectar doing to overcome those barriers?
Nectar is committed to reimagining how capital flows to historically disinvested communities. We offer flexible, character-based lending that considers the full story of a business owner, not just their credit score or collateral. Our team provides bilingual, culturally relevant support before and after the loan, and we connect entrepreneurs with community resources that can help them succeed in reaching their goals. Our focus is not just on making loans, but on building lasting relationships and growing community wealth.
What are the growth goals that you hear most about from entrepreneurs?
Entrepreneurs often share goals like hiring staff, acquiring equipment, building inventory, or moving from a home-based or informal setup into a storefront. Others are professionals ready to leave traditional employment and start their own ventures, or existing business owners looking to open a second location or expand their products and services to better meet customer demand. At the heart of these goals is a desire to respond to the needs of their community, grow the value of their business, and build wealth for their families. Growth is not just about revenue. It is about creating stability, sustainability, and something that can be passed down to the next generation, whether that is children, employees, or the wider community.
How do partnerships between banks and Nectar benefit clients?
Partnerships with banks and credit unions allow Nectar to expand access to capital and financial services for clients who have been historically excluded from traditional systems. Much of the capital we lend comes from these institutions, which helps us reach more entrepreneurs with flexible, community-rooted financing.
Additionally, because Nectar does not offer deposit products, our banking partners are essential in providing clients with checking, savings, and other financial tools that support long-term business growth. We also work closely with clients to help them build strong relationships with their financial institutions, setting them up for future access to credit and financial stability.
Finally, these partnerships go beyond funding. Many of our loan committee members are local bankers who live and work in the communities we serve. Their insight, commitment, and collaboration help ensure our clients receive support that is not only financial, but also personal and long-lasting. Together, we are building a more inclusive and equitable financial ecosystem.
What do you wish the general public knew about the role of small businesses in our communities and our economy?
Small businesses are more than places to shop or work. They are spaces of connection, care and consistency. They create environments where people feel seen, where relationships grow, and where communities can rely on one another. Especially in communities of color and immigrant neighborhoods, these businesses are a source of pride, resilience, and belonging. When you shop locally in our Gateway Cities, in places like Lawrence, Haverhill, Lynn, Salem, or Lowell, you are doing more than making a purchase. You are supporting jobs, keeping money circulating in your community, helping families build generational wealth, and contributing to a more vibrant and sustainable local economy. Small businesses give so much to our communities. Let’s keep showing up for them too.
Interested in learning more about how our residential products can help with your home? Please feel free to contact us.
Nectar Community Investments small business client New England Counseling and Wellness PLLC recently closed on its second financing with us, which helped owner Johelly Chalas hire two new therapists and one administrator for her growing business. The first loan supported Johelly as she launched this much-needed bilingual mental health care facility for the Lawrence community. We chatted with Johelly and Small Business Loan Officer Saul Peña about Nectar’s approach to the loan process and its benefits for Johelly and her team.
Saul, can you walk us through Nectar’s loan process?
Saul Peña: After Johelly applied, we had an initial consultation to get a feel for her business and what her current needs were. That’s how we start all our loans. We also do a quick assessment and review documents, such as a balance sheet and a personal financial statement, so we can let the potential client know within a week whether we’re moving forward with the application. If we don’t, we’ll refer the business owner to an ecosystem partner for technical assistance.
If we do move forward with the loan, I like to dig into the details with our client, understand their plans for the financing and how it will help their business. …
Access to capital does not exist on a level playing field. To support underrepresented business owners with patient, longer-term financing capital, Nectar Community Investments launched the innovative Business Equity Investment Fund in 2022. Through the Fund, Nectar invested in and purchased equity in small businesses to support their long-term growth and development. Our investment went beyond dollars: we acted as a strategic partner, offering resources and experience to help entrepreneurs expand while giving them the freedom to run their business the way they wanted.
We’ve completed the initial phase of BEIF, and we were proud to support the Bay State Banner, NXGN Camps, Sweet Grace Heavenly Cakes and QMB Inc. during that period. What we learned through the BEIF will help inform our approach as we continue to innovate and find ways to invest in underrepresented entrepreneurs. To discover how we can support your small business, click here to read about our small business loans. You can also contact us with any questions.
We’re thrilled to share that the Massachusetts Clean Energy Center (MassCEC) has awarded Nectar Community Investments a $50,000 EmPower Implementation grant to increase access to the benefits of clean energy and reduce the energy burden on historically underserved populations across Essex and Middlesex counties. MassCEC funding will support Nectar residential lending activities, including providing financing to low- and moderate-income homeowners for clean energy and energy efficiency upgrades, as well as ongoing community engagement efforts to increase awareness and education of available offerings.
As our Executive Director Glynn Lloyd wrote in this CommonWealth Beacon op-ed, a study from the American Council for an Energy-Efficient Economy shows that low-income households face dramatically higher energy burdens – spending a larger share of their income on energy bills – than the average household. At the same time, programs for energy improvements have largely focused on electrifying or decarbonizing units in larger multifamily buildings rather than on single-family homes, and low-income communities are also vulnerable to predatory lending practices. Nectar offers flexible, innovative financing options that empower homeowners to save money, cut emissions, and ultimately enhance home quality and stability, and we’re grateful to MassCEC for its support and leadership as we continue to pursue this …